Shipping & Returns

PLEASE NOTE:
  • The map below is a general representation of transit times for FedEx Ground shipments to commercial destinations. In limited areas, transit times may differ between shipments to commercial and residential destinations.
  • FedEx Business delivery days via Ground are Monday through Friday (excluding holidays).
    • Signature confirmation verifies receipt of shipment from someone at the delivery address.
    • Delivery is by the end of the business day.
  • FedEx Home delivery days via Ground are Tuesday through Saturday (excluding holidays).
    • FedEx driver may leave shipment at recipient’s door step or neighbor’s home if recipient does not answer door summon.
    • Delivery is between 9:00 A.M. & 8:00 P.M.
  • Long distance surcharge,calculated by weight and zip code, may apply
  • FedEx 2- or 3- Day Delivery (not including the day the package is shipped)
    • Extra charge according to weight & zip code destination.
EXAMPLES:
  • A package shipped via FedEx Business or Home Delivery Ground on Monday with a transit schedule of 2 business days, (not including the day the package is shipped) would be expected for delivery on Wednesday.
  • A package shipped via FedEx Home Delivery Ground on Monday with a transit schedule of 5 days, (not including the day the package is shipped) would be expected for delivery on Saturday.



Shipping Calendar

Target date to begin shipping: Monday, November 9th
Thanksgiving Order Deadlines  
Tuesday, November 14 - 12:00 Noon CST
Wednesday November 15- 12:00 Noon CST
Thursday, November 16- 12:00 Noon CST
Christmas Order Deadlines  
Thursday December 17 - 12:00 Noon CST
   
   
December 22-January 1 - Closed for the holidays
Tuesday, January 4 - Shipping resumes

South Tex Organics’ Shipping Schedule

(This is the shipping schedule South Tex Organics follows in an attempt to get your citrus to you as fresh as possible, & avoid the day(s) Fed Ex is not transporting your shipment, especially during freezing temperatures. Some exceptions may apply.)
Mondays - Pack & ship 4 – 5 day home destinations
  Pack & ship 1 – 4 day business destinations
Tuesdays - Pack & ship 1 – 4 day home destinations
  Pack & ship 1 – 3 day business destinations
Wednesdays - Pack & ship 1 – 3 day home destinations
  Pack & ship 1 – 2 day business destinations
Thursdays - Pack & ship 1 – 2 day home destinations
Fridays - Pack & ship 5 day business destinations

Important Shipping Information

Buyer’s responsibility:
  • The buyer is responsible to provide correct shipping address information for recipient, including zip codes.
  • The buyer is responsible to know the gift recipient will be in town to receive shipment.

If FedEx is unable to deliver a shipment because the buyer-provided address is incorrect or is a P.O. Box, or recipient is unavailable to receive shipment, South Tex Organics’ guarantee does not apply to these shipments, and we are not liable for failing to complete delivery or meet our scheduled delivery time.